Refund and Returns Policy
At BetterVision.eu, we strive to ensure that all our eyewear products meet the highest standards of quality and customer satisfaction. We understand, however, that there may be cases where you are not completely satisfied with your purchase. Below is our refund policy:
Eligibility for Refunds and Returns
Customers can return or request a refund for their glasses within 15 days of receipt if they are not satisfied with the product or if the product arrives defective or damaged in transit.
Return Procedure
Initiate the return: Contact your local DHL delivery service to arrange the return shipment. It is important to note that the cost of return shipping must be covered by the customer.
Shipping Address: All returns must be sent to the following address, which is the original shipping point:
LOGISTICS CENTER LEIPZIG, Germany
Shipping Notification: After scheduling the return with DHL, send an email to office@bettervision.eu with the DHL shipping information. This email should include the tracking number and any other relevant shipping details.
Refund Issue
After receiving and inspecting the returned product, we will process your refund. The product must be returned in the same condition in which it was received to qualify for a full refund.
Refunds will be issued to the original payment method within a maximum of 30 days from the date of receipt of the returned items.
Additional Information
Free shipping is provided for the initial delivery of the order via DHL, but return shipping costs are the responsibility of the customer.
Please make sure the items are packed securely to avoid any damage in transit.
Contact Details
For further questions or clarifications, do not hesitate to contact our customer service team at office@bettervision.eu.
We appreciate your satisfaction and thank you for choosing BetterVision.eu for your eyewear needs.
